New Chitose Airport Family Guide 2026 | Nursing Rooms, Kids Areas & Family Services

New Chitose Airport is well equipped for families traveling with children, from infants to elementary school age. Nursing rooms, stroller rentals, and diaper changing stations are available on multiple floors across all terminals, and priority boarding is offered by both ANA and JAL. This guide brings together all the family-friendly facilities and procedures in one place.

*This image was generated by AI for illustrative purposes.*

Family Facilities at New Chitose Airport — Overview

Nursing rooms, strollers, and diaper changing are all covered across every terminal. Here is the full picture.

*This image was generated by AI for illustrative purposes.*

New Chitose Airport consists of three buildings: the domestic terminal, the international terminal, and the connecting facility. Family-friendly facilities are available in all three, so you can travel with confidence no matter which terminal you are using.

A summary of major family services and where to find them:

Service	Domestic Terminal	International Terminal	Connecting Facility	Cost
Nursing rooms	B1F–4F	1F–4F	1F–3F	Free
Diaper changing	B1F–4F	1F–4F	2F and 3F	Free
Stroller rental	B1F and 1F–4F information desks	1F–4F information desks	1F–3F information desks	Free
Kids' entertainment	—	—	3F (Hello Kitty Happy Flight)	Paid
Cinema	4F	—	—	Paid

Nursing Rooms — Locations and Facilities

Nursing rooms are available in all terminals and the connecting facility and are free for anyone to use. They are conveniently located for use before and after boarding.

In the domestic terminal, nursing rooms are on floors B1F, 1F, 2F, 3F, and 4F. In the international terminal, they are on 1F, 2F, 3F, and 4F. In the connecting facility, they are on 1F, 2F, and 3F. Most rooms are equipped with baby beds, formula preparation facilities, and handwashing facilities. Some rooms may have different equipment — for details, please check the New Chitose Airport official website.

Operating hours are not explicitly stated on the official site. They likely follow the general terminal hours (domestic terminal 5:00–23:30 / international terminal 5:00–21:00), but please confirm with airport staff for the latest information. (Source: Hokkaido Airport Nursing Room page / confirmed 2026-06-03)

Diaper Changing Stations

Diaper changing stations (multi-purpose sheets) are installed inside accessible restrooms (多機能トイレ). They are available on multiple floors in all areas and are free to use.

In the domestic terminal, they are on floors 1F–4F. In the international terminal, they are on floors 1F–4F. In the connecting facility, they are on 2F and 3F. The connecting facility's 2F and 3F also have children's toilet seat inserts (幼児用補助便座), suitable for children in the process of potty training. All facilities are free of charge. (Source: Hokkaido Airport accessible restroom page / confirmed 2026-06-03)

Stroller Rental — Important Notes

Strollers are available free of charge from information desks in all terminals and the connecting facility.

Rental desks are located at the domestic terminal information desks on B1F, 1F, 2F, 3F, and 4F; at the international terminal information desks on 1F, 2F, 3F, and 4F; and at the connecting facility information desks on 1F, 2F, and 3F. Stock is limited, so a stroller may not always be available. (Source: Hokkaido Airport stroller rental page / confirmed 2026-06-03)

There are two important points to be aware of.

First: airport-loaned strollers cannot pass through security. They may only be used in the non-restricted area (before the security checkpoint).

Second: if you are boarding a flight, you must check in your stroller separately at the airline's check-in counter. The typical process is: use the airport stroller to reach the check-in counter, check in your own stroller for the flight, then proceed through security.

Kids' Entertainment at the Airport

New Chitose Airport's children's facilities can turn waiting time into something to look forward to. The main spots are in the connecting facility on 3F and in the domestic terminal on 4F.

*This image was generated by AI for illustrative purposes.*

Hello Kitty Happy Flight (Connecting Facility 3F)

"Hello Kitty Happy Flight" (ハローキティ ハッピーフライト), located in the Smile Road area of the connecting facility's 3F, is a character-themed interactive facility. It consists of three areas: a paid zone, a shop, and a café.

The paid zone is open 10:00–18:00 (last entry 17:45). Admission is ¥800 for adults, ¥400 for elementary school children and younger, free for children under 3, and free for holders of a disability card plus one accompanying person.

The shop (10:00–18:30) and café (8:00–19:00) are free to enter, so you can stop by just for souvenirs or a drink. Visitors to the facility receive 3 hours of free parking in lots A and B. (Source: Hokkaido Airport Happy Flight page / confirmed 2026-06-03)

Inquiries: 0123-21-8115

Please note that Doraemon Wakuwaku Sky Park (ドラえもんわくわくスカイパーク) closed on July 14, 2025 and is no longer available.

New Chitose Airport Theater (Domestic Terminal 4F)

There is a 3-screen cinema on the 4th floor of the domestic terminal. Showtimes vary by film — we recommend checking the official site in advance.

Admission is ¥1,900 for adults, ¥1,400 for university students, ¥1,000 for high school students and younger, and ¥1,200 for seniors (60+). All Thursday screenings are ¥1,200; late shows after 8:00 PM are ¥1,400. Seats are equipped with cup holders, umbrella stands, and baggage hooks, making it easier to manage a child's belongings. (Source: New Chitose Airport Theater admission page / confirmed 2026-06-03)

Priority Boarding with Children (ANA / JAL)

Families with young children can board before general passengers. No advance reservation is needed — simply speak to the gate agent on the day of your flight.

With ANA, families with children are guided on after elderly passengers and passengers who are pregnant. A priority stroller return service is also available. Important change: from May 19, 2026, children aged 2 — previously able to sit on a lap for free — are now classified as children (requiring a paid seat). Please confirm when making your reservation. (Source: ANA family travel service page / confirmed 2026-06-03)

With JAL, requesting early boarding at the gate allows your family to board first. A dedicated family check-in counter is also available. Please refer to the official site for the latest details. (Source: JAL Smile Support page / confirmed 2026-06-03; some details may require re-verification)

Bringing Milk and Baby Food on Board

Baby formula and baby food can be brought on board as an exception to liquid restrictions when declared as infant food. At the security checkpoint, let the staff know "This is milk/food for my baby." For specific declaration procedures and allowable quantities, please check your airline's official website.

Summary: 3 Key Points for Families at New Chitose Airport

The essentials for a comfortable family visit to New Chitose Airport.

1. Facilities are available on every floor: Nursing rooms, diaper changing, and strollers are in all terminals on multiple floors — accessible whenever you need them. 2. Airport strollers cannot pass through security: If you are boarding a flight, you need to arrange your stroller at the airline check-in counter separately. 3. Priority boarding just takes a word to the gate agent: No reservation required — ANA and JAL both handle this on the day of travel.

For the latest information on family facilities, visit the New Chitose Airport child-friendly services page.

FAQ

Common questions for families traveling with children.

Which floors have nursing rooms at New Chitose Airport?

Nursing rooms are available on floors B1F–4F in the domestic terminal, 1F–4F in the international terminal, and 1F–3F in the connecting facility. All are free to use.

Are strollers available for free?

Yes, strollers are available free of charge from information desks throughout all terminals and the connecting facility (subject to availability). Airport-loaned strollers cannot pass through security, so if you are boarding a flight, you will need to check in your stroller at the airline check-in counter.

How do I request priority boarding with children on ANA or JAL?

No advance reservation is needed. Simply speak to the gate agent on the day of your flight. Note that from May 19, 2026, ANA now requires a paid seat for children aged 2 (previously lap children were free). Please confirm when booking.

Is the Doraemon theme park still operating?

No. Doraemon Wakuwaku Sky Park (ドラえもんわくわくスカイパーク) closed on July 14, 2025. For children's entertainment, visit Hello Kitty Happy Flight on 3F of the connecting facility.

Related Articles

Check these guides before finalizing your itinerary.

• New Chitose Airport Summer Family Guide (CTS-SE-03) — Tips for avoiding crowds and making the most of kids' facilities in summer.

• New Chitose Airport Entertainment Zone Guide (CTS-EX-06) — A full guide to interactive and entertainment facilities at the airport.

• New Chitose Airport Complete Guide (CTS Pillar) — The comprehensive guide to everything at the airport.