Question 1

Q. Where is COTARU located? Please tell me how to get there.

Accepted Answer

COTARU is located along "Chuo-dori" street, about a 5-minute walk from Otaru Station and within walking distance of the Otaru Canal.It's located in the heart of the tourist route, making it an easy place to stop by while strolling around.Address: 3-1-1 Inaho, Otaru City, Hokkaido

Question 2

Q. What are your business hours and regular closing days?

Accepted Answer

COTARU's opening hours vary depending on the season (approximate):・April: 10:00-18:00・May-June: 9:00-18:00・July-September: 9:00-19:00・October: 9:00-18:00・November-March: 10:00-18:00*Temporary closures and changes to business hours will be announced on our official website and social media channels.

Question 3

Q. What payment methods are available? (Credit card, e-money)

Accepted Answer

The following payment methods are accepted in-store:·cash• Credit card• Various electronic money and cashless payment methodsYou can pay smoothly and cashless even while sightseeing in Otaru.

Question 4

Q. Can I get soup curry or soft serve ice cream to go?

Accepted Answer

Yes, almost all of COTARU's signature soup curry, soft serve ice cream, and drinks are available for takeout. You can take them home in a takeout cup to enjoy while strolling around Otaru or along the Otaru Canal. Please note that soup curry and hot sandwiches take time to prepare, so we may have to decline orders during busy times. Thank you for your understanding.

Question 5

Q. Does the price of soup curry change with the seasons? I'd like to know the pricing system.

Accepted Answer

At COTARU, we have introduced seasonal price fluctuations for our soup curry, depending on customer traffic and ingredient availability.• Relaxed period (November / late March to end of June / September to November): Standard price (100%)• Busy season (December / early January to early February / mid-February to mid-March / July to August): Approximately 120% of the standard- Special period (December 31st to January 3rd, February 7th to 14th): Approximately 140% of the standard.*Prices vary depending on the product.*The "Otaru Discount" can be used as before.

Question 6

Q. What are the operating hours for COTARU's rental bicycles available in Otaru?

Accepted Answer

All of COTARU's rental bicycles are electric-assist bicycles, allowing you to comfortably enjoy Otaru's hills and coastal scenery.The main operating period is "spring to autumn (approximately April to November)," but this may vary depending on snowfall and road conditions.Please check the dedicated rental bicycle page for the latest operating days, number of bicycles, and rates.

Question 7

Q. Can I reserve a rental bicycle in advance? Is it possible to use it on the same day?

Accepted Answer

Yes, you can make a reservation online through the official website, and you'll receive a 20% discount at checkout if you book in advance.While you can use the parking lot on the day if there are spaces available, it tends to fill up quickly during peak seasons such as Golden Week and summer holidays, so advance reservations are recommended.

Question 8

Q. Do you have a baggage storage service? Can I leave my suitcase there?

Accepted Answer

For customers using our rental bicycles, we offer free luggage storage for one piece of hand luggage per bicycle.We can store large luggage such as suitcases. Additional luggage after the first piece may incur a fee depending on the circumstances. This service is also popular with those looking for an alternative to coin lockers around Otaru Station.

Question 9

Q. Can I use the rental bicycles with my child? Are child seats available?

Accepted Answer

We offer electric bicycles with child seats for children weighing under 22kg.Since the number of vehicles is limited and they tend to fill up quickly, especially during long weekends and the summer tourist season in Otaru, it is recommended to call and inquire about availability before making a reservation.

Question 10

Q. Are pets allowed? Are there pet-friendly seats?

Accepted Answer

At COTARU, we offer our outdoor terrace seating (summer only) as a pet-friendly area.You can enjoy Otaru Cafe Time with your dog, provided they are on a leash. Please note that the rules may change depending on the weather and how busy the cafe is, so please speak to a staff member upon arrival.

Question 11

Q. Is the store crowded? Is there a waiting time?

Accepted Answer

Weekends, public holidays, the summer tourist season, the New Year period in winter, the Sapporo Snow Festival in February, and the Otaru Snow Light Path season tend to be crowded, and service may take longer during these times. Weekday mornings and evenings are generally less busy.

Question 12

Q. Can I use the store's Wi-Fi and power outlets?

Accepted Answer

Free Wi-Fi is available in the restaurant. You can work remotely, but please note that it is only for use within the restaurant premises. There are no issues during off-peak hours, but during busy times, we would appreciate it if you would refrain from working for extended periods or give up your seat.

Question 13

Q. Is there a parking lot?

Accepted Answer

There is no dedicated parking lot for the store.If you are coming by car, please use one of the nearby coin-operated parking lots (there are several within a 1-3 minute walk).As it is the heart of Otaru's tourist area, using public transportation is recommended.

Question 14

Q. Is there a last order?

Accepted Answer

We accept orders for both food and drinks starting shortly before closing time.The time may vary depending on the level of congestion.

Question 15

Q. How many seats are there in the store?

Accepted Answer

The restaurant has multiple tables and counter seats, making it easy for everyone from solo diners to families to enjoy.

Question 16

Q. Is there a restroom?

Accepted Answer

There is a restroom for customers inside the store.

Question 17

Q. Can I reserve a seat?

Accepted Answer

Normally, we do not accept walk-ins.If you wish to use our facilities as a group, please contact us in advance.

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よくある質問

Q. Where is COTARU located? Please tell me how to get there.

Q. What are your business hours and regular closing days?

Q. What payment methods are available? (Credit card, e-money)

Q. Can I get soup curry or soft serve ice cream to go?

Q. Does the price of soup curry change with the seasons? I'd like to know the pricing system.

Q. What are the operating hours for COTARU's rental bicycles available in Otaru?

Q. Can I reserve a rental bicycle in advance? Is it possible to use it on the same day?

Q. Do you have a baggage storage service? Can I leave my suitcase there?

Q. Can I use the rental bicycles with my child? Are child seats available?

Q. Are pets allowed? Are there pet-friendly seats?

Q. Is the store crowded? Is there a waiting time?

Q. Can I use the store's Wi-Fi and power outlets?

Q. Is there a parking lot?

Q. Is there a last order?

Q. How many seats are there in the store?

Q. Is there a restroom?

Q. Can I reserve a seat?

opening hours(2027)

Access

Show your Instagram account follow screen at checkout to receive 20% off

HOME

Line up

soup curry

soft serve ice cream

Bicycle rental

customer feedback

instagram

​

Follow us on Instagram

Line up

よくある質問

Q. Where is COTARU located? Please tell me how to get there.

Q. What are your business hours and regular closing days?

Q. What payment methods are available? (Credit card, e-money)

Q. Can I get soup curry or soft serve ice cream to go?

Q. Does the price of soup curry change with the seasons? I'd like to know the pricing system.

Q. What are the operating hours for COTARU's rental bicycles available in Otaru?

Q. Can I reserve a rental bicycle in advance? Is it possible to use it on the same day?

Q. Do you have a baggage storage service? Can I leave my suitcase there?

Q. Can I use the rental bicycles with my child? Are child seats available?

Q. Are pets allowed? Are there pet-friendly seats?

Q. Is the store crowded? Is there a waiting time?

Q. Can I use the store's Wi-Fi and power outlets?

Q. Is there a parking lot?

Q. Is there a last order?

Q. How many seats are there in the store?

Q. Is there a restroom?

Q. Can I reserve a seat?

opening hours(2027)

Access